Privacy Policy

At Rainforest Athirappilly, we value your trust and are committed to protecting your personal information in accordance with applicable Indian laws and internationally accepted data-protection practices.

1. Information We Collect

We may collect personal information when you:

• Make a reservation or enquiry
• Subscribe to communications
• Contact us via phone, email, or website

Information collected may include:

• Full name
• Contact details (phone number, email address, address)
• Government-issued photo identification (mandatory under Indian law at check-in)
• Payment information (processed securely through authorised payment gateways)

2. Purpose of Collection

Your information is used to:

• Process and confirm reservations and payments
• Communicate booking details and resort information
• Provide guest support and personalized services
• Improve service quality and guest experience
• Comply with legal, regulatory, and security obligations

We do not sell or trade personal data to third parties.

3. Payment Security

All online payments are processed via secure authorised gateways compliant with industry security standards.

Rainforest Athirappilly does not store complete card or banking details.

4. Data Protection & Retention

We adopt reasonable administrative, technical, and physical safeguards to protect personal information.

Personal data is retained only for as long as necessary for operational, legal, or regulatory purposes.

5. Sharing of Information

Information may be shared strictly on a need-to-know basis with:

• Payment processors and banking partners
• Government authorities when required by law
• Trusted service providers supporting resort operations

6. Cookies & Tracking

Our website may use cookies and similar technologies to:

• Enhance browsing experience
• Analyze website traffic and performance

You may disable cookies through your browser settings; however, some website features may be affected.

7. Guest Rights

Guests may request:

• Access to personal data
• Correction of inaccurate information
• Deletion of data where legally permissible

Contact: sales@avenuehotels.in

8. Policy Updates

This Privacy Policy may be updated periodically. The latest version will always be available on our website.